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Frequently Asked Questions

EasyAnnounce helps you to automate your live public address announcements and provide clearer announcements with consistent international name pronunciation.

Mispronounced names and misunderstood announcements are a common problem in airports, hospitals, and other busy hospitality environments. Staff may be speaking in their second language, or will pronounce names differently each time. EasyAnnounce is a modern solution to this.

Alongside our technology that helps pronounce names correctly, EasyAnnounce can also automatically generate a translated version of the entire announcement tailored for the particular customer.

EasyAnnounce lets you enter the customer’s name and announcement details in our simple and fast to use web app, or via API, we then generate complete PA-ready audio with the names pronounced clearly.

Behind the scenes, our platform uses our own name pronunciation model, trained on names from around the world, to produce a more accurate spoken name and combine it with the rest of the announcement in the same voice.

You can also choose to generate a translated version, so the announcement can be played in a language the customer is more likely to understand.

Fewer repeated calls and less time spent manually calling customers or staff over the PA system means time can be spent on other tasks.

Improved customer reach and customer experience due to any passenger or customer announcements being understood more quickly.

More reliable automation. Consistent name pronunciation improves clarity for both live PA announcements and automated voice agent workflows.

Any organization that calls people by name over a PA system or even via AI voice agents can use EasyAnnounce to improve their service delivery.

Common examples include airports, airlines, hospitals, clinics, ground handlers, train stations, schools, resorts, cafés, and AI call centres.

Yes. Our REST API provides name pronunciation hints, language prediction, and text-to-speech audio generation. The generated audio is suitable for playback in any PA system or voice agent platform.

Onboarding is straightforward. Create an organization, invite your team members, and assign roles. Operators can then focus on day-to-day announcements without needing admin access.

You need HTTPS access to our website or API. The web app supports modern browsers with JavaScript enabled: Chrome or Edge v116+, and Firefox v115+.

You can use a direct connection from a terminal, use Audio-over-IP (AoIP) for digital PA systems, or enterprise customers can use a custom software bridge that we can supply to integrate with your existing PA system hardware.

Yes. All data is encrypted in transit and at rest. We use least-privilege access controls throughout the platform. Customer names are not retained after processing. Generated audio is stored with anonymized identifiers, is only accessible to your organization, and is automatically deleted.

A name alone is generally not considered PHI under HIPAA. However, you should treat your announcement content according to your own compliance policies. EasyAnnounce does not store customer names, locations, or timestamps as part of any announcement record.

Yes. Enterprise customers can request custom announcement scripts and branded voice options tailored to their operations. Contact us to discuss your site-specific requirements and we will scope what is needed.